Privacy Policy

Effective Date: July 28, 2026

Last Updated: July 28, 2026

At Ajax Heating & Air Conditioning ("we," "us," or "our"), accessible at https://ajax-heating-and-air.com, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, request service, or interact with us online or over the phone.

Please read this Privacy Policy carefully. By using our website or submitting your information to us, you agree to the practices described below.

1. Information We Collect

We collect information that identifies, relates to, or could reasonably be linked directly or indirectly with you ("Personal Information").

A. Information You Provide Directly

• Contact Information: Name, physical address, email address, and phone number when you request service, schedule a consultation, or contact us.

• Service Details: Information regarding your heating, cooling, or ventilation systems, home equipment, or specific service requests.

• Payment Information: Credit card details or billing information provided when paying for HVAC services or financing options.

• Customer Feedback: Testimonials, reviews, or inquiries submitted through online forms or email.

B. Information Collected Automatically

When you visit our website, we or our third-party web service providers may automatically collect standard technical data, including:

• IP address, browser type, and operating system.

• Pages visited, time spent on pages, and referring/exit URLs.

• Device identifier and interaction data via cookies or local analytics tools.

2. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Providing & Scheduling Services: Processing service requests, dispatching technicians to your location, and completing HVAC installations, maintenance, or repairs.

• Communication: Sending service confirmations, appointment updates, estimates, invoices, and responding to inquiries.

• Customer Care: Providing 24/7 customer support and follow-ups regarding recent service calls.

• Marketing & Updates: Sending promotional offers, seasonal maintenance reminders, or company updates (you may opt out at any time).

• Website Improvement: Analyzing website traffic and performance to enhance user experience.

• Legal & Safety Compliance: Fulfilling legal requirements, preventing fraud, and enforcing our standard terms of service.

3. Text Messaging (SMS) & Phone Communications

If you provide your telephone number and consent to receive text messages (SMS) or phone calls from Ajax Heating & Air Conditioning regarding appointment scheduling, dispatch updates, or service quotes:

• Opt-Out: You may opt out of receiving SMS notifications at any time by replying STOP to any text message.

• Privacy Assurance: Mobile phone numbers and SMS consent data are collected solely for communicating directly with you regarding your service. We do not sell, rent, or share your mobile contact details or opt-in data with third parties for marketing or promotional purposes.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service vendors who perform essential functions on our behalf (e.g., website hosting, credit card processing, scheduling software, or customer communications tools). These providers are contractually required to maintain the confidentiality and security of your data.

• Legal Requirements: If required to do so by law, court order, or governmental regulation, or to defend our legal rights and ensure the safety of our customers and staff.

• Business Transfers: In the event of a merger, acquisition, or sale of company assets, customer information may be transferred as part of the transaction under equivalent privacy obligations.

5. Cookies and Web Technologies

Our website uses cookies and similar tracking technologies to improve navigation, analyze site usage, and assist in our marketing efforts.

You can control cookie settings through your internet browser preferences. Disabling cookies may affect the functionality or appearance of certain parts of our website.

6. Data Security and Retention

We implement reasonable administrative, technical, and physical security measures to protect your personal information against loss, misuse, unauthorized access, or disclosure. However, no data transmission over the internet or storage system can be guaranteed 100% secure.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, complete service records, comply with legal obligations, and resolve disputes.

7. Your Privacy Rights (California Residents)

If you are a California resident, under California law (including the California Consumer Privacy Act / CCPA), you have specific rights regarding your personal information:

• Right to Know: Request details about the categories and specific pieces of personal information we have collected about you over the past 12 months.

• Right to Delete: Request the deletion of personal information we have collected from you, subject to certain exceptions (such as retaining records needed for legal or warranty obligations).

• Right to Correct: Request corrections to inaccurate personal information.

• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights.

To submit a request regarding your privacy rights, please contact us using the information provided below.

8. Third-Party Links

Our website may contain links to external sites (such as review platforms or social media pages). We are not responsible for the privacy practices or content of third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices or applicable laws. Any updates will be posted on this page with an updated "Last Updated" date at the top. Your continued use of our website or services after any modifications indicates your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us:

Ajax Heating & Air Conditioning

Modesto, CA 95355

Phone: (209) 360-5270

Website: https://ajax-heating-and-air.com

State Contractor License: CA Lic #1157056